1. What Personal Information We Collect
We collect a variety of personal information necessary to provide our services efficiently and safely. This includes, but is not limited to:
- Full name and contact details such as phone number, email address, and residential or business address.
- Vehicle information including registration number, make, model, year, and service history.
- Details of the services requested and provided.
- Payment and billing details collected through secure third-party processors.
- Information voluntarily submitted via our website, social media, or customer surveys.
- Usage data collected through cookies and web analytics tools when you visit our site.
2. How We Collect Your Information
We collect information in several ways to ensure seamless delivery of services:
- Directly from you when you make a booking, request a quote, or contact us via phone, email, or our website.
- Automatically via cookies, server logs, and analytics tools when you interact with our website or digital platforms.
- From third-party platforms such as social media when you engage with our content or advertisements.
All information is collected lawfully, fairly, and where appropriate, with your knowledge and consent.
3. Why We Collect Your Information
We collect your personal information for the following purposes:
- To schedule, manage, and provide mobile auto services at your preferred location.
- To communicate important updates about your bookings or our services.
- To process payments securely and issue invoices or receipts.
- To personalise your customer experience and respond to your inquiries or feedback.
- To improve our services through performance monitoring and customer satisfaction surveys.
- To comply with legal and regulatory obligations, including record-keeping requirements.
4. Disclosure of Personal Information
We may share your personal information with trusted third parties when necessary, including:
- Our mobile technicians and staff who are directly involved in service delivery.
- Third-party service providers, such as IT support, cloud storage providers, or payment gateways.
- Government agencies, law enforcement, or regulatory bodies when required by law.
- Prospective buyers or partners, in the event of a business restructure or sale, with confidentiality protections in place.
We ensure that any third party handling your data does so in accordance with strict confidentiality and data protection standards.
5. Data Security
We take the security of your personal information seriously. We implement a combination of physical, administrative, and technical safeguards to prevent unauthorized access, misuse, modification, or loss of your data. This includes secure server environments, encryption technologies, access controls, and staff training in data handling procedures.
6. Access and Correction
You are entitled to request access to the personal information we hold about you and to request correction if it is inaccurate, outdated, or incomplete. Requests can be made via the contact details below and we will respond within a reasonable timeframe, typically within 30 days.
7. Cookies and Website Tracking
Our website uses cookies and other tracking technologies to enhance your browsing experience, analyse traffic, and serve relevant content or advertisements. You can choose to disable cookies via your browser settings, although this may affect some site functionality.
8. Marketing and Communication Preferences
With your consent, we may send you promotional emails, offers, and service reminders. You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly. We respect your choices and ensure your preferences are promptly updated.
9. Contacting Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
Email: info@grandsonsautocare.com.au
Phone: +61 041 314 9596
Address: 35 Academy street, Browns Plains QLD
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Updated versions will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed.
